We recognize the importance our customers place on the privacy and security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it's on the telephone, in our lobby, at one of our ATMs, or on the Internet.
KleinBank, a division of Old National Bank, and our Service Providers have developed strict policies and procedures to safeguard your Customer Information. Our policies require confidential treatment of your personal information. We restrict employee access to your personal information on a "need to know" basis and we take appropriate disciplinary measures to enforce employee privacy and confidentiality responsibilities. We have established training programs to educate our employees about the importance of customer privacy and to help ensure compliance with our policy requirements.
KleinBank has established a layered security approach to prevent unauthorized access to your account. KleinBank continues to monitor and adjust our security infrastructure based on the latest threats.
Because KleinBank and many other banks have more sophisticated IT security systems, cyber criminals are turning away from the tightly secured bank systems and looking toward potentially weaker places in terms of security to attack. Small and medium-sized businesses have recently been viewed attractive targets by cyber criminals believing their security is less than that of large companies/banks.
While KleinBank security methods continue to be enhanced in our effort to keep our customer’s information safe and secure, there are also a number of best practices online banking customers should be aware of and follow. Below we have included a number of Links, Guides and Best Practices designed to aid our customers to securely navigate online security.
Today, the conveniences we offer make accessing your money and your banking information fast and easy. While KleinBank has established a layered security approach to prevent unauthorized access to your account, it's equally important that you create daily habits that also protect your information.
We all know it's important to protect information like your Social Security Number, driver's license, and account numbers from individuals looking to exploit your money and your good credit. Unfortunately, every 19 minutes, someone becomes a victim of Identity Theft. By monitoring your account information and controlling the devices you use every day, you can minimize the risk of becoming a victim. Tools like Mobile Banking and Account Alerts can help you keep up with your accounts quickly and easily.
- Debit MasterCard holders can sign up for Identity Theft Alerts
- Debit MasterCard Holders can take advantage of Identity Theft Resolution Services in the event your identity has been compromised
- You can also purchase additional protection with our Deluxe Provent Identity Theft Protection Services
- Identity Theft Instructional Video
If you suspect your identity has been compromised, contact our Fraud Hotline at 952-368-2615 and contact the three major credit bureaus to help prevent further damages.
Your Debit Card
As one of your primary forms of payment, you should be sure to protect yourself from fraud when using your debit card. KleinBank works to protect you and your card from fraud a number of ways, but retailers can suffer breaches that may compromise your card's information and put you at risk.
Learn more about some of the security features of KleinBank's debit cards:
- Zero Liability Protection
- Real-Time Fraud Monitoring
- CardControl mobile app that allows you to turn your card on or off, set spending limits, and receive real-time notifications every time your card is used
- Sign up for MasterCard SecureCode for online shopping
- EMV Chip Technology
- Lost or Stolen Card
Also, remember when using your debit card at an ATM, always be aware of your surroundings. Make sure the ATM you use is in a well-lit area and is not hidden from plain site. Ensure that no one can see you type in your PIN and try to move through your transaction without delay.
Your Online Activity
It's important to stay safe online even when you're using your computer in the comfort of your own home.
- KleinBank's Online Banking uses a multi-factor authentication process to help ensure that only you have access to your accounts online. Learn more.
- If you use WiFi in your home, be sure you've enabled security to protect you from outside access.
- Be sure that sites are secure when attempting to make purchases.
- Use unique passwords to access online accounts and make strong passwords that would not be easy to figure out by identity thieves. Keep your list of passwords someplace safe.
- Be cautious of emails that appear to be phishing for data.
One of the easiest things you can do to make the security on your phone better is to simply add a PIN, password, pattern, or fingerprint ID to your mobile device if you haven't already done so. With mobile devices acting as a payment device, it becomes increasingly important to keep others from accessing your phone.
Be cautious of using free, unsecured, public WiFi in an effort to save on data. Any data you send and receive can be captured by identity thieves who connect to that same unsecured signal
When receiving calls from unknown sources, be sure not to give out private information. Callers can spoof Caller ID information to make it appear they are calling from a legitimate source. KleinBank will never call you and ask you for private information by phone.
Check out the Better Business Bureau's Scam Tracker to see if there are known phone-related scams or other types of scams going on in your area.
We all love free WiFi to connect our mobile devices, but it's definitely not the safest way to go online. Be careful what type of activity you do online while connected to a free public WiFi. Just like with your phone, any data you send and receive on your laptop or tablet over public WiFi can be captured by identity thieves who connect to the same unsecured signal.
Checks, bills, and other sensitive data are moving through your mailbox every day. Be sure that you're retrieving your mail daily. If you plan on being gone for an extended time, simply fill out a mail hold request at the US Postal Service's website. You can also take advantage of KleinBank's eStatements and eBills that keep your banking information protected within the secure area of Online Banking.
As part of KleinBank’s ongoing commitment to fraud prevention and detection, the KleinBank Fraud Department established the KleinBank Fraud Hotline. The Fraud Hotline is available to report any known or suspected fraud. Examples of situations to report are:
Occurrences or attempts of identity theft:
- Receipt of fraudulent or forged documentation.
- Phishing or spoofing scams. Internet scammers’ phish for personal information such as Social Security number or account number in an attempt to initiate fraudulent account transactions or identity theft. KleinBank does not request customer account information via email or pop-up windows.
- Nigerian or advanced fee schemes offer the recipient the opportunity to share in a percentage of illegal funds.
The Fraud Hotline is 952-368-2615 and is available 24-hours a day, 7 days a week. Callers can remain anonymous and all calls are confidential. The Hotline is not answered by a live person. Rather, the caller is instructed to leave a message. When a message is received, the Fraud Department is notified.
If the situation requires immediate attention, please contact KleinBank Fraud Department during normal business hours directly at 888-KLEIN4U or 888-553-4648.
If you believe you’ve been scammed, you should also file your complaint at www.ftc.gov. Victims of phishing can become victims of identity theft. While you can not entirely control whether you will become a victim of identity theft, you can take some steps to minimize your risk. If an identity thief is opening credit accounts in your name, these new accounts are likely to show up on your credit report. You may catch an incident early if you order a free copy of your credit report periodically at www.annualcreditreport.com.
If you suspect you might be a victim of identity theft, contact the three major credit bureaus listed below to place a fraud alert on your credit file.
P.O. Box 740250
Atlanta, GA 30374- 0241
Call (888) 766-0008 and write to address above.
TDD: (800) 255-0056
PO Box 9532
Allen TX, 75013
Call (888) 397-3742 and write to address above.
TDD: Use relay to fraud number above.
P.O. Box 6790
Fullerton, CA 92834-6790
(800) 680-7289 and write to address above.
TDD: (877) 553-7803
Email (fraud victims only): email@example.com
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